Party Play Rentals is committed to providing flexible options to fit every customer's needs, budget, and event style. Many of our products are available as DIY Pick-Up Rentals, giving customers the opportunity to save on delivery costs while maintaining complete control over their event setup. DIY rentals are a popular choice for hosts who enjoy adding their own creative touches, customizing layouts, and bringing their unique party vision to life. For those who prefer a more convenient experience, we also offer Delivery & Set-Up Services, where our team handles the transportation, setup, and takedown so you can focus on enjoying your event. Whether you're looking for the freedom to create your own event experience or the convenience of a white-glove setup, Party Play offers rental options designed to fit your celebration.

To reserve your event date, a 50% deposit is required at the time of booking and must be paid using a valid credit or debit card. The remaining balance is due 7 days prior to the event date. Any unpaid balance after the due date will incur a late fee of 1.5% per month or the maximum allowed by law. Cancellation Schedule 21 or more days before the event: Deposit will be refunded, less a $50 administrative and payment processing fee. 15–20 days before the event: 50% of the deposit will be refunded. 14 days or less before the event: Deposit is non-refundable. Day-Of Cancellations Cancellations made within 24 hours of the scheduled delivery or event time for non-weather-related reasons are not eligible for a refund and will incur a $50 restocking fee. After Delivery or Setup Once equipment has been delivered or setup has begun, no refunds, credits, or cancellations will be permitted. Full payment will be due and retained. Weather Policy We understand that weather can be unpredictable. In the event of unsafe weather conditions, Party Play Rentals will work with customers to reschedule when possible. Certain equipment may not be operated during rain, lightning, high winds, or other hazardous conditions.

A flat, clear area 2ft larger than the unit on all sides. If power is required, a 110v outlet within 100 feet or selection of portable generator available.

Your safety is our top priority. If severe weather is forecasted or weather conditions are deemed unsafe for your rental, Party Play Rentals will gladly reschedule your event at no additional charge, subject to availability. Before cancelling, we encourage customers to have a backup plan. Many Party Play experiences can be adapted for indoor use or relocated to alternative covered venues such as garages, neighborhood clubhouses, community rooms, gyms, event spaces, or similar facilities. We also offer space-saving options for select experiences to help keep the celebration going, rain or shine. If you choose to cancel rather than reschedule, your payment will be refunded less a 7% administrative and processing fee. Please note that certain equipment may not be operated during rain, lightning, high winds, or other hazardous weather conditions.

Thoroughly cleaned and sanitized after each rental using commercial-grade, child-safe products.

For peak season (May through September) we recommend booking 4 to 6 weeks ahead. Off-season, 1 to 2 weeks is usually fine. Same-week bookings depend on availability. Call or email us if you're in a hurry!

We accept all major credit cards, debit cards, through our secure online checkout. A 50% deposit confirms your booking; the balance is due 7 days before your event. - The Company may decide prior to releasing the Equipment that they will conduct a credit card authorization to verify sufficient funds to cover the full replacement cost of the Equipment. - This authorization does not result in a charge unless the Equipment is returned damaged, lost, or not returned at all. - By signing this Agreement, the Renter consents to this authorization and any subsequent charges necessary to cover damages or losses.